About
Highly dedicated professional with over 3 years of progressive experience in customer service and administrative management. Proven ability to optimize operational efficiency, enhance client satisfaction, and deliver impactful results across diverse environments, including finance, corporate, and research. Adept at leveraging data-driven insights, streamlining processes, and fostering strong stakeholder relationships to contribute significantly to organizational objectives.
Work
Prothrive Astute Height Ltd (Lagos State Internship Placement Programme)
|Admin Officer
Lagos, Lagos State, Nigeria
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Summary
Currently serving as an Admin Officer, managing essential records and customer interactions within the Lagos State Internship Placement Programme.
Highlights
Managed comprehensive record-keeping systems, ensuring data integrity and efficient retrieval for program operations, supporting a large-scale government internship initiative.
Resolved diverse customer inquiries and complaints promptly, enhancing program participant satisfaction and contributing to seamless administrative workflows.
Mastercard West Africa
|Executive Assistant to Country Manager
Lagos, Lagos State, Nigeria
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Summary
Supported the Country Manager at Mastercard West Africa by preparing critical documents, managing schedules, and facilitating communication to ensure operational efficiency.
Highlights
Prepared comprehensive meeting agendas, materials, and presentations for the Country Manager, ensuring readiness for all high-level engagements.
Organized and maintained extensive physical and digital filing systems, significantly optimizing document retrieval and information accessibility for executive support.
Prioritized critical tasks and managed complex deadlines, ensuring the timely completion of key projects and assignments for the executive office.
Served as a primary liaison between the executive and diverse internal/external stakeholders, ensuring accurate and efficient communication flow for strategic initiatives.
LAPO Microfinance Bank
|Customer Service/Cashier
Lagos, Lagos State, Nigeria
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Summary
Managed customer transactions and accounts at LAPO Microfinance Bank, ensuring financial accuracy and high levels of client satisfaction.
Highlights
Maintained 100% accuracy in daily cash transactions, handling an average of 50+ transactions per day, significantly minimizing errors and safeguarding financial record integrity.
Achieved high customer satisfaction by promptly resolving inquiries and issues, leading to consistent positive client feedback and improved retention.
Facilitated the opening and management of numerous savings and loan accounts, ensuring strict compliance with all regulatory standards and accurate customer detail recording.
Processed a wide range of financial transactions, including fund transfers and bill payments, with an error-free track record, contributing to seamless branch operations.
Maintained meticulous records of all transactions, customer interactions, and account information, ensuring full compliance with auditing processes and facilitating smooth financial reviews.
Lapath Ltd.
|Virtual/Administrative Assistant
Lagos, Lagos State, Nigeria
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Summary
Provided comprehensive virtual administrative support to Lapath Ltd., ensuring efficient operations and effective communication.
Highlights
Managed virtual office operations, including comprehensive scheduling, correspondence, and document management, to enhance remote team productivity.
Streamlined administrative tasks and implemented efficient coordination strategies, improving overall workflow efficiency for business operations.
Handled all client communications and inquiries, maintaining professional relationships and ensuring timely, effective responses.
Glopath and Marketing Research Group
|Customer Representative/ Researcher
Lagos, Lagos State, Nigeria
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Summary
Conducted market research and customer interaction analysis for Glopath and Marketing Research Group to inform product development and marketing strategies.
Highlights
Analyzed customer interaction data to generate actionable market insights, directly influencing product and service refinement to meet evolving customer needs and improve offerings.
Resolved customer concerns promptly, leading to a demonstrable increase in customer satisfaction and improved client retention rates.
Executed comprehensive market research, tracking and analyzing industry trends and competitor strategies to provide competitive intelligence and strategic recommendations for business growth.
Developed and recommended data-driven marketing strategies based on research findings, contributing to more successful and cost-effective marketing campaigns.
Volunteer
Kazmos Private School
|Subject Teacher (Civic Education and P.H.E)
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Summary
Served as a Subject Teacher during the National Youth Service Corps, educating students in Civic Education and PHE.
Highlights
Developed and delivered engaging lesson plans for Civic Education and PHE, improving student comprehension and participation.
Mentored students and fostered a positive learning environment, contributing to their academic and personal development.
Education
Gateway Polytechnic, Saapade
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Higher National Diploma
Microbiology
Abraham Adesanya Polytechnic
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Ordinary National Diploma
Science Laboratory and Technology
Abraham Adesanya Polytechnic
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Secondary School Certificate (WAEC)
Languages
English
Certificates
HCP: Skills and Competencies (Lagos State Internship Placement Programme)
Issued By
Lagos State Internship Placement Programme
HubSpot Social Media Marketing
Issued By
HubSpot
Skills
Core Competencies
Customer Service, Administrative Support, Record Keeping, Data Management, Communication, Problem-Solving, Multitasking, Financial Transactions, Market Research, Data Analysis, Client Retention, Document Management, Scheduling, Stakeholder Management, Presentation Preparation, Compliance, Auditing, Social Media Marketing, Workflow Optimization.
References
Hon. Adewale Temitope Adedeji OON
Majority Leader, Lagos State House of Assembly, Ifako-Ijaiye Constituency 01
Folasade Femi Lawal
Manager for Mastercard West Africa